Co Browsing Use Cases for Customer Service Customer support. A customer requests help finding information or understanding on-site functionality. By co browsing, a customer service agent quickly and accurately solves the customer's problem.
New customer on-boarding. A new customer has questions about setting up an account or using on-site features and functionality. By co browsing, a customer service agent can give the customer a live tour of the site, driving towards future self-service, while helping the customer get set up and answering questions.
Customer action assistance. A customer has questions or concerns when filling out complicated forms or applications. By co browsing, a customer service agent assists the customer with the process, ensuring accuracy and preventing frustration.
Presenter Use Cases for Customer Service Product demos. A customer has questions about a product or service. A customer service agent shares his or her screen with the customer to visually present the answer, avoiding misunderstandings and quickly resolving any questions or concerns.
Remote Support Use Cases for Customer Service Instant secure support access. A customer is experiencing technical problems. A technical specialist instantly connects with the customer's computer to troubleshoot the issue.
LiveLOOK is a web-based, screen sharing and co browsing service designed to make live help online easy. LiveLOOK is one of the few cross-platform instant screen sharing and live helpco browsing tools on the market, allowing subscribers to host or join online meetings from PCs, Macs or Linux. Companies around the world use LiveLOOK for product demos, online conferences, webinars, creative presentations, online training, live help remote support and on-demand application and screen sharing. Call us for a free online tour and see why LiveLOOK is "the simplest, fastest way for people to view your screen".