Boost revenues, improve closing rates on sales, reduce shopping cart abandonment, and increase customer satisfaction all with co browsing technology from LiveLOOK. With LiveLOOK's instant screen sharing and live help service, retailers can incorporate assisted-selling into their websites, giving customers a new and efficient virtual shopping experience. Using screen sharing, representatives can guide customers to specific products, make suggestions, answer questions, and oversee the checkout process. Additionally, LiveLOOK's screen sharing solution improves the speed and ease with which customer service issues can be resolved.
LiveLOOK helps retailers to stay ahead of their competition, providing a better customer experience and ensuring loyal, returning online patrons. LiveLOOK can stand alone, be used with many commercial customer interaction suites, or be integrated directly into your existing business processes. It works on Windows, Mac and Linux systems and with all popular web browsers. LiveLOOK requires no downloads, installations or executable software, running on web-based JavaScript, and requiring minimal deployment time. This prevents retailers from additional liabilities and helps to cut time, keeping customers satisfied while saving customer support center costs for retail companies.
Second generation co browsing technology from LiveLOOK is safe, secure and effective. LiveLOOK's co browsing solution can be deployed in a matter of hours. It is web-based and added directly to the header or footer of a website in JavaScript, requiring no executable software downloads for either the retailer or the customer. Retailers do not have to worry about the liability of software downloads, firewall overrides or bulky installations. Additionally, all sensitive data, such as credit card numbers, personal information and individual desktop features, can easily be masked from the view of the agents involved in screen sharing, ensuring customer privacy protection and maintaining Payment Card Industry (PCI) standards.
Read more about LiveLOOK's next generation co browsing technology here.
