The biggest impact LiveLOOK has on a technical support center is the ease of setup a remote control screen-sharing session which delivers a substantial call duration reduction from 2 - 5 minutes per call. This is especially impactful for the first support session conducted with the customer or on a brand new computer.
For a center dealing with a large diverse customer base, the savings on labor and infrastructure derived from shaving 2 - 5 minutes per call are significant.
Let’s examine why LiveLOOK can set up a conference so quickly. Typical remote control solutions write executable software on to the customers’ hard drives which can trigger a variety of warnings varying by each customer environment. If there is the tiniest bit of conversation about each potential warning that must be bypassed, it’s easy to see why typical remote control solutions can take 2-5 minutes or more to set up.
LiveLOOK writes no executable software to a customer’s hard disk. The service runs completely within the browser triggering no malware warnings resulting in a substantially reduced average call handle time and a much better customer experience.
Accelerate your business with LiveLOOK.
