Co-Browse with us!
Co Browsing allows us to see what's
on your computer screen. This can be helpful in solving problems you're
experiencing.
Desktop requirements:
- Your browser must have JavaScript version JRE 1.3 or higher or .NET framework 2.0 or higher
- You may be asked to run the Java application and accept the Java certificate or a .NET certificate
- Some Internet browsers are not compatible with the Co-Browse software
During the Co-Browse session:
- You maintain control of your computer
- Only you can enter or submit information
- We have the ability to use the pointer to help guide your navigation
- We can see your Internet browser while viewing Merrill Lynch web pages and Adobe Acrobat Reader. For your privacy, please close any previously open Acrobat documents prior to initiating the Co-Browse session.
Information shared during the session will be used solely for the purpose of assisting you and will not be saved. Co Browsing is a secure service governed by the Legal Terms of Use and by any client electronic access agreement governing access to Merrill Lynch online services.