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Live Look's patented Co Browsing solution is a powerful online collaboration tool that has changed the way companies engage with existing and potential customers. By creating an instant screen sharing experience without the technical roadblocks associated with first generation co browsing products, companies now have a tool to provide exceptional customer service and better facilitate even the most complex sales process.
Value
- More personal relationship with your prospects and customers.
- Shorter call handling time.
- Memorable online interactions that reinforce learnings and processes with co browsing.
Results
- Increased conversion rates.
- Reduced sales cycle or transaction time.
- Increased first call resolution.
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Add a LiveLOOK button (or link) to your website
- An Online Visitor clicks the button located on your website - a message instantly appears and presents a session number.
- Your Agent enters the session number relayed by the Online Visitor, and can instantly see Online Visitor's screen.
No downloads - No delays.
- See exactly what Online Visitor is seeing.
- Use pointer to help guide Online Visitor.
- Help Online Visitor choose the right product/service, help complete purchase.
- Show/suggest additional products/services to purchase.
- Provide Online Visitors with personalized assistance in a way that closely resembles an in-store experience.
Works with complex pages and technologies. Ajax, Flash,.NET, Silverlight, Applets, ActiveX Controls, Dynamic Pop-Ups, Complex JavaScript, Secure Pages, etc.
Joint Form Filling. Help visitors fill in and submit service request forms or complex applications.
Secure. Hide sensitive fields such as credit card numbers from the agent.
100% browser based. Nothing to download or install.
No Firewall Issues. LiveLOOK technology works across all firewalls and pop-up blockers.
Universal. Works with any browser on any computer (Windows, Mac and Linux).
Instant. Instant launch with one click.
Click here to download our Technology Brief (PDF)
LiveLOOK's co browsing solution can be deployed with customized security features, including:
- Field masking. Block sensitive data like credit card numbers or account numbers.
- Page masking/white-listing. Limit sharing to a white list of specific domains, web pages or sets of web content.
