LiveLOOK's patented Co-Browsing solution is a powerful online collaboration tool that has changed the way companies engage with existing and potential customers. By creating an instant screen sharing experience without the technical roadblocks associated with first generation co-browsing products, companies now have a tool to provide exceptional customer service and better facilitate even the most complex sales process.
Value
- More personal relationship with your prospects and customers.
- Shorter call handling time.
- Memorable online interactions that reinforce learnings and processes with co-browsing.
Results
- Increased conversion rates.
- Higher customer satisfaction scores.
- Increased first call resolution.
- Add a launch button to your website
- An Online Visitor clicks the button located on your website - a configurable message instantly appears and presents a session number.
- Your Agent enters the session number relayed by the Online Visitor, and can instantly see the Online Visitor's screen.
No downloads - No delays.
- See exactly what the Online Visitor is seeing.
- Use the pointer to help guide the Online Visitor.
- Help the Online Visitor choose the right product/service or help complete purchase.
- Show/suggest additional products/services to purchase.
- Provide Online Visitors with personalized assistance in a way that closely resembles an in-store experience.
Works with complex pages and technologies. Ajax, Flash,.NET, Silverlight, Applets, ActiveX Controls, Dynamic Pop-Ups, Complex JavaScript, Secure Pages, etc.
Joint Form Filling. Help visitors fill in and submit service request forms or complex applications.
Secure. Limit view to any combination of web domains, web pages, desktop applications, documents, etc., and hide sensitive fields such as credit card numbers from the agent.
No Firewall Issues. LiveLOOK technology works across all firewalls and pop-up blockers.
Universal. Works with any browser on any computer (Windows, Mac and Linux).
Instant. Instant launch with one click, nothing to download or install. Multi-option launch technology doesn’t rely on Java or plug-ins.
Click here to download our Technology Brief (PDF)
LiveLOOK's co browsing solution can be deployed with customized security features, including:
- Field masking. Block sensitive data like credit card numbers or account numbers.
- Page masking/white-listing. Limit sharing to a white list of specific domains, web pages or sets of web content.
- Masking/white-listing off-browser content. Limit sharing to a white list of specific desktop applications or content such as PDFs, browser setting windows, etc.
- PCI/HIPAA Compliance. Privacy configurations coupled with LiveLOOK’s secure architecture which does not store any customer information, ensures regulatory compliance.
