Value
- More personal relationship with your prospects and customers.
- Shorter call handling time.
- Memorable online interactions that reinforce learnings and processes with co browsing.
Results
- Increased conversion rates.
- Reduced sales cycle or transaction time.
- Increased first call resolution.
- Add a LiveLOOK button (or link) to your website by clicking here.
- Online Visitor clicks the button located on your website, and gets a session number.
- Agent enters session number, and can see Online Visitor's screen.
- See exactly what Online Visitor is seeing.
- Use pointer to help guide Online Visitor.
- Help Online Visitor choose the right product/service, help complete purchase.
- Show/suggest additional products/services to purchase.
- Provide Online Visitors with personalized assistance in a way that closely resembles an in-store experience.
Works with complex pages and technologies. Ajax, Flash,.NET, Silverlight, Applets, ActiveX Controls, Dynamic Pop-Ups, Complex JavaScript, Secure Pages, etc.
Joint Form Filling. Help visitors fill in and submit service request forms or complex applications.
Secure. Hide sensitive fields such as credit card numbers from the agent.
100% browser based. Nothing to download or install.
No Firewall Issues. LiveLOOK technology works across all firewalls and pop-up blockers.
Universal. Works with any browser on any computer (Windows, Mac and Linux).
Instant. Instant launch with one click.
