What is Live Help?

Live Help (also known as Live Support Software) is a popular term for internet applications designed specifically to provide online assistance to users of a web site. With the ongoing progression of web technology, live help or live support software has gone beyond just the textual (live chat) communications to a more visual friendly form of communication.

What are the common usages for Live Help applications?

It is commonly used as a way for people of all professions, whether they be designers or sales people, to instantly engage with their online visitors, done in both a reactive and proactive fashion.

The most common usages are:

• online meetings: to visually collaborate and share ideas amongst multiple people
• online presentations: to visually present your thoughts and ideas
• online design approvals: having to avoid sending through email large files when you can just simply show your work and get instant feedback
• help desk support: combine both phone and co browse support to communicate, both verbally and visually, a clients technical problem
• registration walkthrough: walk your clients through a complex online registration process, making it simple and easy
• online training: being able to train employees remotely helps save travel costs, and is just as effective

What are the common benefits of using Live Help applications?

• increased interactivity and trust with the website visitor
• instant credibility with your online guest
• increased sales/conversions