Learn More & Terms of Use

Share your screen with a friend or LiveLOOK expert and surf LiveLOOK.com together. It's helpful, easy and fun!

What will the other person see?

Your friend or the LiveLOOK expert can only see the LiveLOOK.com web page you are viewing. If you need more help, you can let your friend or the LiveLOOK expert surf LiveLOOK.com for you!
No financial information is exposed.
No other programs like email or spreadsheets are visible to the LiveLOOK expert

How do I do turn Co Browsing off?

Click the "Disconnect" button in the Co Browsing window or just close your browser.

What do I need to start LiveLOOK Co Browsing?

You simply need a web browser and Java. Java is pre-installed on your computer. If your computer doesn't have Java, you can install it for free by clicking here.

Is Co Browsing secure?

Yes, Co Browsing is safe, secure and reliable. Every Co Browsing session is encrypted and your friends and LiveLOOK experts are limited to viewing only the LiveLOOK web pages. In addition, no Co Browsing sessions are recorded and no personal data is kept by LiveLOOK.

Can the other person see exactly what I am seeing?

Your friend or the LiveLOOK expert can see your browser exactly as you are seeing it. No other part of your computer is visible. Neither your friend nor the LiveLOOK expert can see any other screen on your computer.

What can my friend or the LiveLOOK expert do on my computer?

With your permission, your friend or the LiveLOOK expert can see your screen and point to and highlight products. If you require more help, you can allow your friend or the LiveLOOK expert to take control of the browser on LiveLOOK.com. Your friend or the LiveLOOK expert cannot change anything on your computer

Who is in control?

You are in control of Co Browsing at all times and can disconnect by simply clicking the orange “End Session” button or closing your browser window.

How does Co Browsing work?

LiveLOOK uses a browser-based technology from LiveLOOK that establishes a visual connection between two computers over the Internet. It’s completely safe and a great way to shop for the right LiveLOOK solution!

Does Co Browsing work on Mac?

Co Browsing works on Windows, Mac and Linux-based computers.

How do I report abuse of the service?

Please send an email to support@livelook.com and give us your name, date and approximate time you were engaged in a Screen Share session.