FAQ

• How does LiveLOOK's Screen Sharing and Co Browsing work?
  LiveLOOK live help technology is a browser-based technology that establishes a visual connection between parties over the Internet commonly known as Screen Sharing and/or Co Browsing. Online Visitor can show their screen to Agent so that Agent can see what Online Visitor is seeing, help select products/services, and help all the way to checkout.
• What do I need in order to use LiveLOOK's Screen Sharing and Co Browsing products?
  To use LiveLOOK's screen sharing and co browsing products you will need a browser and java. Java is pre-installed on your computer. If your computer doesn't have java, please install java by clicking here.
• How can I use LiveLOOK with phone?
  Call 1-800 number listed, click CoBrowse button – you will get a session number. Give the session number to Agent, and Agent will be able to assist you.
• Does LiveLOOK work on Mac?
  LiveLOOK's Screen Sharing and Co Browsing products works on all computers - Windows, Mac, Linux.
• Does LiveLOOK work with any browser?
  LiveLOOK's live help products works with all major browsers.
• Can Agent see exactly what I am seeing?
  Agents can see Online Visitor's screen exactly as Online Visitor is seeing it.
• What can Agents do?
  Agents can see Online Visitor's screen and point with a pointer. Optionally full remote control can be enabled.
• Is Online Visitor in control?
  Online Visitor is in control at all times, and can disconnect a screen sharing or co browsing session at any time by closing browser window.
• Can Agents change something on my computer?
  Agents can only view a screen and point their mouse, they can not change anything on an Online Visitor's computer.
• Can I use LiveLOOK's screen sharing and co browsing products with online chat?
  LiveLOOK can be used with live chat provided by LiveLOOK partners. For a list of LiveLOOK partners, click here.