WHAT IS CO-BROWSING?
Co-Browsing is a quick and easy way for an agent to instantly view a visitor's screen, whether it's a customer or potential customer. One application for co-browsing is for live help and live support, enabling customer service agents to assist customers with complex transactions or complex form completion online.
LiveLOOK's co-browsing solution makes integrating screen sharing capability easier than ever. With one-click co-browse technology, LiveLOOK has deployed its co-browsing product to clients like Dell, TurboTax, Intuit and more, and have secured a position as industry leaders in the live help and live support category.
LiveLOOK's co-browsing technology works with any web browser (IE, Firefox, Safari, Netscape, Opera etc.) as well as with any Operating System (Windows, MAC, and Linux) behind any firewall, without triggering any alerts. This is important because it facilitates instant interaction with a single click without having to worry about Browser, Operating System, or network compatibility issues. One of LiveLOOK's key values is that its patented co-browsing technology requires no downloads or installations, and it is universal.
As an example, a consumer who visits a web site and needs customer support contacts a support agent via telephone. The consumer attempts to explain to the customer support agent what they are seeing on their screen, and, in many cases confusion sets in, leading to frustrations for both the consumer and the agent. With LiveLOOK's co-browsing technology, the consumer can click a "Co-Browse with an Agent" link or button on the company's website. A LiveLOOK Co-Browsing window opens and automatically generates a session number. The consumer communicates this number to the agent via telephone, and within seconds the agent can see the consumer's screen.
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LiveLOOK is the global leader in the development of instant, mobile-friendly visual collaboration technologies. LiveLOOK’s Co-Browse solution is used by over 20% of Fortune 100 companies to improve online customer service and sales. Find out more by scheduling a demo today!