What Is Co Browsing?

Co Browsing is a quick and easy way for an agent to instantly view a visitor's screen, whether it's a customer or potential customer. A typical application for co browsing would be for live help and live support where customer service agents can assist customers with complex transactions or complex form filling on their web sites. Co browsing with an agent using LiveLOOK's solution has never been easier. With one-click co browse technology, LiveLOOK has been able to win over clients and we are becoming industry leaders in the live help and live support realm. LiveLOOK's co browsing technology works with any web browser (IE, Firefox, Safari, Netscape, Opera etc.) as well as with any Operating System (Windows, MAC, and Linux) behind any firewall without triggering any alerts. This is important because it makes it easier for parties to interact instantly with a single click without having to worry about Browser, Operating System, or network compatibility issues.

LiveLOOK's value is that their co browsing technology requires no downloads or installations, and it is universal. For example, a consumer visiting a web site that needs customer support can contact a support agent via telephone. The consumer attempts to explain to the customer support agent what they are seeing on their screen, in many cases confusion sets in, which can lead to frustrations for both the consumer and the agent. With LiveLOOK's co browsing technology the consumer can click a "Co Browse with an Agent" link or button on the agent's website. A LiveLOOK Co Browsing window opens and automatically generates a session number. The consumer communicates this number to the agent via telephone, and within seconds the agent can see the consumer's screen, in this scenario the consumer is the person showing the screen (host). With other co browsing solutions the person showing the screen (host) would have to click on several pop-up windows, download and install the software and hope the install process goes smoothly. In most cases, a consumer would not be happy to do this or would refuse to do so, resulting in their dissatisfaction. With a true one-click co browse solution, LiveLOOK allows screens to be shared instantly.